Conflict Management HABC Level 2 Award


The qualification has been designed to provide conflict management skills to anyone working in a customer facing role, deals with service users or the public in general.

It is applicable to a wide range of sectors, and can be taken by anyone requiring a better understanding of how to prevent conflict from arising, or would like to feel more confident in being able to deal with challenging situations.

Units / Modules

  • How communication can be used to solve problems and reduce the likelihood of conflict
  • The factors that influence human responses in conflict situations
  • How to assess and reduce risks in conflict situations
  • How to communicate effectively and de-escalate conflict in emotive situations
  • Good practice to follow after conflict situations

How will you be assessed?

Multiple-choice examination

Entry Requirements

We recommend learners are a minimum of 16 years of age. Learners, whatever their age, are physically capable of completing the practical assessment. It is also advised that learners have a minimum of Level 1 in English.

Register your interest in Conflict Management HABC Level 2 Award