Customer Service for Health and Social Care Settings Level 2 Certificate
Introduction
The best healthcare providers thrive by creating positive working relationships with patients, families and residents. This fully online Level 2 Certificate in Customer Service for Health and Social Care Settings is designed to help you develop these positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs. You’ll also gain a better understanding of what makes effective teams work.
Units / Modules
- Understanding customer expectations in health and social care settings
- How to identify the types of customers who interact with health and social care services
- Different communication methods used in health and social care settings
- How to provide a safe, welcoming and inclusive environment for diverse needs
Assessment Types
You will be assessed throughout your study by a series of assessment questions which are built into the course. Your answers are automatically saved and are available for you to revise and edit at any point before submission. You submit your assessment answers to your Tutor for marking, who will give you feedback on each question.
Entry Requirements
There are no formal qualification requirements, however, a good standard of English and digital literacy is essential.
Career Progression
This course may support learners into employment or on to higher level apprenticeships or study.