Customer Service HABC Level 1 Award
This qualification has been designed to prepare learners for employment and support those who are new to the customer service sector. It will help improve their knowledge in customer service, providing them with the ability to understand what is required of them in the role or progress onto a higher-level qualification.
Learners must be 19+, EU residents for 3+ years, earn below £23,400 and have not previously completed this course.
Units / Modules
- Know how to deliver good customer service
- Know different communication methods
- Know how to provide good customer service in line with organisational procedures
- Know how to effectively deal with customer queries, problems and complaints
You will be assessed throughout your study by a series of assessment questions which are built into the course. Your answers are automatically saved and are available for you to revise and edit at any point before submission. You submit your assessment answers to your Tutor for marking, who will give you feedback on each question.
There are no formal qualification requirements, however, a good standard of English and digital literacy is essential.
This course may support learners into employment or on to higher level apprenticeships or study.