Understanding Excellence in Customer Service for Hospitality Level 2 Certificate

Introduction

In the hospitality sector, staff are often the forefront of the business. When you’re working in hospitality, it’s important to make sure you give customers a great first impression. This fully online course will help you brush up on essential skills for hospitality, including how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene. You will also learn about the legislation and guidance you need to know when working in this sector, as well as the professional personal standards you will need to maintain.

Units / Modules

• Principles of customer service in the hospitality sector
• Understand effective teamwork in the hospitality sector
• Understand legislation and guidance relevant to the hospitality sector
• Understand professional personal standards in the hospitality sector

Assessment Types

You will be assessed throughout your study by a series of assessment questions which are built into the course. Your answers are automatically saved and are available for you to revise and edit at any point before submission. You submit your assessment answers to your Tutor for marking, who will give you feedback on each question.

Entry Requirements

There are no formal qualification requirements, however, a good standard of English and digital literacy is essential.

Career Progression

This course may support learners into employment or on to higher level apprenticeships or study.