Understanding Tenant Support in Social Housing Level 2 Certificate
Over 4 million people in the UK live in social housing. It’s important that anyone working in this sector is equipped with the key skills to make a real difference to the lives of tenants and the communities they live in.
This fully online course in Understanding Tenant Support in Social Housing will help you deliver great customer service when dealing with tenants and appreciate why it is important to correctly record and report any problems.
You’ll learn how to manage challenging behaviour and difficult situations that could arise at work, and understand your role in safeguarding vulnerable community members.
Units / Modules
- Introduction to the social housing sector
- Understand the principles of safeguarding, and equality and diversity
- Understand mental and physical ill health
- Understand reasons for problematic behaviour
- Understand issues affecting isolated tenants
You will be assessed throughout your study by a series of assessment questions which are built into the course. Your answers are automatically saved and are available for you to revise and edit at any point before submission. You submit your assessment answers to your Tutor for marking, who will give you feedback on each question.
There are no formal qualification requirements, however, a good standard of English and digital literacy is essential.
This course may support learners into employment or on to higher level apprenticeships or study.